Privacy policy.

At Eliopulos Jewelers, your privacy is important to us. This policy explains who we are, what information we collect, why we collect it, and how we protect and use your data. By using our website or services, you agree to the terms outlined below.

Who we are

Our website is https://eliopulos.com. Eliopulos Jewelers is located in California, and we respect the privacy rights of California residents and all our customers.

What personal data we collect and why we collect it

Website Interactions:

When you leave comments, we collect the information you provide (such as name, email, and comment), along with your IP address and browser user agent to prevent spam. We may use Gravatar to display profile images based on your email hash.

Newsletter Sign-Ups:

If you sign up for our newsletter via MailChimp, we collect your email and any other information you provide to send updates and promotions. You can unsubscribe anytime.

In-Person Customer Data:

In our physical store, we collect contact and purchase information as needed to provide services such as custom jewelry design, repairs, and warranty tracking.

How We Use Your Information

We use your data to:

  • Respond to your inquiries

  • Manage and improve our services

  • Send newsletters and marketing communications if you opt-in

  • Prevent fraud and spam

  • Comply with legal obligations

Sharing Your Information

We do not sell your personal information. We may share data with trusted third-party service providers who assist with our business operations, including:

  • MailChimp (email marketing)

  • Squarespace (website hosting)

  • Google Analytics (website traffic analysis)

These providers only process your data as needed to deliver their services and are obligated to keep it confidential.

Your Rights

  • California Residents (CCPA):
    You have the right to know what personal data we collect, request deletion of your personal data, and opt out of the sale of your personal data (we do not sell your data). To exercise these rights, contact us at info@eliopulos.com.

  • European Users (GDPR):
    You have the right to access, correct, delete, restrict or object to our processing of your personal data. You may also withdraw consent at any time. Contact us at info@eliopulos.com to exercise these rights.

Data Retention

  • Comments are retained indefinitely to help manage follow-ups.

  • Customer records from in-person transactions are kept as long as necessary for service, warranty, or legal reasons.

Security

We take reasonable measures to protect your data from unauthorized access or disclosure, including secure storage and limiting access to authorized personnel.

Cookies and Tracking Technologies

Our website uses cookies to improve user experience, such as remembering your comment details. We also use Google Analytics to understand website usage. We do not currently offer a cookie consent banner but do not use cookies for advertising or data selling purposes.

Children’s Privacy

Our website and services are not intended for children under 13. We do not knowingly collect personal data from children under 13.

Updates to This Policy

We may update this policy from time to time. The most current version will always be posted here with the effective date. Your continued use of our services after changes indicates acceptance of the updated policy.

Contact Us

For any questions about this policy or your data rights, please contact us at:
info@eliopulos.com
(310) 977-1968